1. How do I determine the right size for me?
- Finding the perfect fit is essential. Our clothing tends to run a bit larger. If you like a looser fit then order your normal size. If you like a more slim fit than order a size down compared to your normal size. If you have further questions or need personalized assistance, our customer support team is ready to help. Just drop us a message through our Contact Form or send an email to hello@oneclohting.eu.
2. What if the item I want is out of stock?
- Due to our limited stock production, items can sell out quickly. If you have your eye on a specific piece that’s currently unavailable, we recommend signing up for our newsletter to receive updates on restocks. Alternatively, our customer support team can suggest similar items or provide insights into upcoming releases.
3. How can I track my order?
- Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your package’s journey. For any additional assistance or concerns regarding your order status, please don’t hesitate to contact our support team via email.
4. What payment methods do you accept?
- We accept various payment methods, including major credit/debit cards (VISA, MasterCard), Klarna, iDeal, and PayPal. Your payment information is handled securely, and we do not store card details after the transaction is completed.
5. Do you ship internationally?
- Currently, we only ship to Belgium.
6. Can I return or exchange items?
- Absolutely. We want you to be satisfied with your purchase. Our return policy allows you to return items within 30 days of receiving them. Just follow the instructions on our Returns Page to initiate the process. For exchanges or further assistance, reach out to our support team.
7. How accurate are the product colors displayed online?
- While we make every effort to showcase accurate product colors, variations may occur due to screen settings. We recommend referring to the product descriptions for additional details and reaching out to our support team if you have specific color-related inquiries.
8. Is it safe to shop on the ONE Clothing website?
- Yes, shopping on our website is secure. We prioritize the confidentiality of your information and use industry-standard security measures. Our secure payment gateways and privacy practices are outlined in our Privacy Policy.
9. What makes ONE Clothing sustainable?
- At ONE Clothing, sustainability is at the core of our brand. We prioritize eco-friendly practices, from using sustainable fabrics like Tencel and organic cotton to maintaining a lean supply chain that minimizes waste. Our commitment extends to limited stock production, ensuring quality over quantity and reducing our carbon footprint. Read more about it on our Sustainability Acts page.
10. How do you ensure the quality of your products?
- Quality is paramount at ONE Clothing. We focus on crafting products that stand the test of time, contributing to sustainability by promoting longevity. Our dedication to using high-quality materials and implementing rigorous quality control measures ensures that every piece from ONE Clothing is built to last for years.
11. What sustainable fabrics do you use?
- We pride ourselves on utilizing a range of sustainable fabrics, including Tencel, organic cotton, organic linen, and recycled polyester. These materials not only align with our eco-conscious values but also offer comfort and style to our customers.
12. Why is the stock production limited?
- Our choice of limited stock production is rooted in sustainability rather than exclusivity. By minimizing production amounts, we significantly reduce waste. Although our delivery may not match the speed of conventional e-commerce, it’s a conscious decision contributing to lower CO2 emissions and a healthier planet.
13. How does your lean supply chain contribute to sustainability?
- Our lean supply chain is designed to minimize overproduction and facilitate efficient delivery. While our shipping might not be as rapid as traditional e-commerce, it’s a deliberate choice to reduce our environmental impact. This streamlined approach helps cut down on excess inventory and lowers CO2 emissions, contributing to a greener future.
14. Why is quality emphasized in your products?
- We believe that quality contributes to sustainability. By creating durable and timeless pieces, we discourage a disposable mentality and promote a mindset of long-term use. Our focus is on delivering products that can withstand the test of time, reducing the need for frequent replacements and, in turn, lessening the overall environmental impact.
15. How does ONE Clothing address the issue of overconsumption?
- Research suggests that limiting fashion purchases to five items per year aligns with Paris Agreement standards for CO2 emissions. To support this cause, we notify our registered customers when they reach their limit of five ONE products, emphasizing the importance of conscious consumption and its positive impact on the environment.
16. Privacy Policy
- At ONE Clothing, your privacy is a priority. Our detailed Privacy Statement outlines how we collect, use, and protect your personal information. Rest assured, we are committed to maintaining the confidentiality and security of your data.
Feel free to reach out if you have any more questions or need further assistance. We’re here to help!
hello@oneclohting.eu